DIRECT DEBIT ENROLMENT POLICY
Perpetual bookings operate continuously throughout the year, except for Public Holidays and
during our annual shutdown period over Christmas. No re-enrolment is necessary instead
bookings continue each month until a Cancellation Form has been completed.
MAKING A BOOKING
An Enrolment and Direct Debit form must be completed at the time of booking where you will be
issued a swipe card. Bookings can only be finalised in Udio upon receiving either a hard or soft
copy of the fully completed forms.
Upon making a Perpetual booking you will be charged the fees for the first month (or part month)
of lessons. There after payment will be charged to your nominated bank account or credit card via
Direct Debit on the first business day of each month.
Bookings can only be made within one week of the desired start date.
Bookings continue each month until written notification of cancellation is received.
Upon arrival you are required to swipe in at reception prior to each lesson.
Customers are welcome to enrol into the program at any time throughout the year.
We expect 100% compliance with all customers completing the DDR otherwise we have the
right to cancel the following month’s lessons once the customer has been appropriately
FEES AND CHARGES
Unpaid Fees: Speedo Swim Centre reserves the right to cancel lessons where fees are
Loss of swipe card: the first replacement is free, any additional replacements incur a $10 fee.
Fees associated with payments debited from bank accounts are paid by Speedo Swim Centre.
Payments debited from credit cards incur an additional surcharge of 1%, which is paid by the
If a direct debit payment is rejected by the bank, a $10 administration fee is payable. This fee
is automatically added to the family account.
SUSPENDING A DIRECT DEBIT BOOKING
If you decide that you would like to take a short break from swimming lessons but wish to hold
your position, you may suspend your booking. You may suspend up to 7 weeks per calendar year.
Conditions of suspending a booking:
Notify reception a minimum of one week before the commencement of your scheduled
A suspension fee of $10.00 per lesson (up to 4 lessons) to put your booking on hold, $15 for any suspensions over 4 weeks in a calendar year.
If you are suspending a booking due to illness or injury the suspension fee is still payable. This
will not be deducted from the 7 weeks maximum suspension total. A Doctors Certificate is
There will be no refund or credit given for missed or unused lessons.
CANCELLING A DIRECT DEBIT BOOKING
If you decide you would like to cease your lessons with Speedo Swim Centre, complete a
cancellations form at reception no later than the 21st of the final month. If bookings are not
cancelled in time, your nominated bank account or credit card will still be charged via Direct Debit
(for the whole of the next month’s fees).
Conditions of cancellation:
No refunds will be given
All cancellations must be made at reception. A completed Cancellation Form is required.
If an Injury or Illness arises, that prevents a student swimming for an extended period, a full
credit for that student will be placed in family credit, calculated from the date of notification.
A medical certificate must accompany the request. Speedo Swim Centre will not back date
NOTE: Any cancellation of lessons (including injury or illness) will result in the space becoming
available for other customers to book.
We strive to maintain consistency with instructors, although this is not always possible. Speedo
Swim Centre reserves the right to change classes and instructors or move students if needed.